Developing Soft Skills

Research shows that 70% of managers are promoted for their technical skills and 80% of managers leave or are ‘let go’ due to the lack of human skills. (Kouzes & Posner, 2002).

Whilst this research is over 10 years old, more recent studies suggest that not much has changed, with 43% of managers reporting that they consider their line manager to be ineffective or highly ineffective*

* The Business Benefits of Management and Leadership Development

Getting the right people, to do the right things, at the right time in the right way – that’s what our soft skills programmes provide. These tailored programmes meet your specific needs; we work with you every step of the way to understand your challenges and to develop training to meet these.

We have recently delivered:

  • Retentions training to teams that has resulted in an net increase of customer applications by 82%
  • Assertiveness and Influencing skills courses, to aid communication within a professional services organisation
  • Customer Service training, that has resulted in net promoter scores increasing by 30%

By utilising a range of alternative training methods we capture all learning opportunities.  This means training is not a a short-term ‘quick fix’ method, but sustained, supported development.

We can support you with:

  • Coaching / mentoring support
  • Face to face training delivery
  • A fully personalised Learning Management System (LMS)
  • Workbooks and self-study

Talk to us now about how we can add value to your organisation.


“Lucien is an excellent trainer/facilitator and provides tremendous value in the delivery of various masterclasses, in particular topics related to motivation, influencing and assertiveness train the trainer, and presentation skills. He is also excellent for teambuilding workshops and has always received excellent feedback. He is a consummate professional and I have been delighted with his contribution and professionalism. Lucien is a joy to work with and I have used him in 3 different companies I’ve worked for. I have known Lucien now for over 10 years, and I have no hesitation to consider him to deliver my workshops. He has my highest recommendation.”

Anand Kumar – Senior Manager,
Leadership & Talent Development, Teva UK